Meet the Travel team

Many of you will be familiar with Ffestiniog Travel’s team members, having liaised with them when planning and booking your rail holidays and train journeys with us. Some have been with the company for many years and have benefitted from its in-house training opportunities and moved up the ranks to take on more travel responsibilities – an indication of their growing expertise and continued dedication to Ffestiniog Travel and its customers.

Alan Heywood

Our long-standing customers will be familiar with Alan, who founded the company 50 years ago in 1974.  Alan was instrumental in researching and creating many of our rail holidays. More recently as a director of the Ffestiniog Travel Board he has developed our Small & Traditional tour range which began in 2009 when he escorted his first tour to Romania.

Maria Cook

General Manager who joined the company in 1997 and has gained wide expertise in all areas of rail travel to destinations around the world - her favourite tour is one of our most popular rail holidays, Indian Hill Railways.

Michelle Hawes

Michelle joined Ffestiniog Travel in 2011 and is now Travel Manager. She enjoys using her skills to create bespoke Tailored Rail holidays as well as planning escorted itineraries - her favourite escorted tour is Best of Colorado.

Dan May

Recruited in 2002, Dan is the company’s European Ticketing Supervisor and has specialist knowledge of railway networks around the world.  He manages the Ticket Only department, but also leads escorted tours too, his favourite being Uzbekistan.

Kate Berry

Senior Travel Consultant who joined the company in 2013, with responsibility for administrating numerous escorted tours and Tailored Rail holidays. Her top rail journey is The Ghan train from Darwin to Adelaide in Australia.

Awel Muscroft

Having joined Ffestiniog Travel in 2015 as UK Rail Ticketing Consultant, Awel now holds the position of Tailored and Escorted Tours Consultant. A journey on the Bernina Express in Switzerland remains a firm favourite. Awel is currently on maternity leave expecting twins!

Josh Evans

Josh joined the company in 2018 as a Travel Consultant and works on various destinations and tour itineraries. His standout rail journey was on the gravity defying Breinzer Rothorn cog railway in Switzerland.

Tracey Layton

Tracy joined the team in 2023 and is a Tailored and Escorted Tours Consultant who has over 30 years of working in the travel industry. Her favourite destination is Quebec City, Canada and favourite rail journey is either Montreal to Quebec City or more locally, the line between Porthmadog and Aberystwyth on the Cambrian Coast.

Helen Ciz

Helen joined Ffestiniog Travel in 2023 as a Travel Consultant covering Awel’s Maternity Leave. Her role is primarily administration however she will also cover tailored rail enquiries. Helen has gained lots of experience from her personal travels and her favourite rail journey to date is in rural Goa, India. 

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Ffestiniog Travel provides 'out of hours' support for all independent travellers in the event of an emergency.

Why Choose Ffestiniog Travel?

  • UK's first rail tour operator to run an overseas escorted rail holiday in 1974
  • Created for people who love rail holidays and exploring the world’s heritage railways
  • Dedicated rail holiday specialist - great destinations, sightseeing and unparalled railway content
  • Train ticket supplier for worldwide rail operators - we can plan and arrange your rail journey to anywhere
  • Knowledge of the world’s rail routes makes us leading specialists in escorted and Tailor Made rail holidays
  • Over 60% of our existing rail tour travellers return to holiday with us year after year
  • Committed to supporting rail travel and heritage railways around the world
  • Our profits support the continued preservation of the famous Ffestiniog and Welsh Highland Railways
  • Small, dedicated rail holiday travel team offering an award winning personal service

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